About the company
Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
Job Summary
What you’ll do
📍Conduct in-depth investigations on accounts flagged for fraud, across a range of payment vehicles, including cryptocurrency 📍Place outbound calls to customers to discuss account activity, using strategic interview techniques and conversational analysis 📍Apply critical thinking and pattern detection to proactively identify emerging fraud 📍Document the rationale and determination for each alert and refer cases to other teams when necessary
What you bring
📍2+ years experience in fraud investigations, including in-depth knowledge of various fraud activities such as Account Takeovers, Identity Theft, and Money Movement Fraud, among others; or equivalent experience related to fraud investigations. 📍Ability to proactively identify problems and develop solutions (thinking outside-the-box) 📍Ability to operate in a fast-paced environment 📍Good written and verbal communication skills, analytical ability, and keen attention to detail 📍Strong interpersonal skills and experience working with cross-functional teams, such as product, engineering, legal, compliance, vendor partners, or financial crimes
The crypto industry is evolving rapidly, offering new opportunities in blockchain, web3, and remote crypto roles — don’t miss your chance to be part of it.
