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ALU
Finance Customer Support Intern
at ALU
6 months ago | 1000 views | 4 applications

Finance Customer Support Intern

Internship
Rwanda

About the company

ALU provides higher education for a higher purpose. Our students declare missions, not majors. They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now. Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world. Our mission is not going unnoticed. CNN described ALU — which has campuses in Mauritius and Rwanda — as “The Harvard of Africa;” Fast Company ranked ALU one of the 50 most innovative organizations in the world and the most innovative endeavor in Africa; and The New York Times recognized ALU as one of the eight places in the world “where history is being made.” Join us.

Job Summary

Duties you will perform in this role include:

📍Manage finance queries via a ticketing system by responding regularly and properly to students, sponsors and stakeholders' queries. 📍Escalate invoicing, credit notes and students refunds queries to relevant team members and ensure they are sorted out on time. 📍Maintain excellent working relations with finance customers. 📍Escalate any discrepancies related to finance accounts. 📍Assist in debt collection to minimize overall account receivables outstanding debt. 📍Send statements of account to students where required and follow up on payment. 📍Any other finance related ad-hoc duties to support the Finance Team.

REQUIREMENTS

📍You have to be passionate about bringing out the best version of you as you launch your career. Other things to have are: 📍Accounting related degree and/or at least level 1 of ACCA/CPA (or any other equivalent qualification) 📍Basic understanding of finance process 📍Good communication skills 📍Knowledge of G-Suite, Excel and Accounting software would be a definite advantage. 📍Proactive, good communicator and self-starter 📍Ability to work in diverse teams and under tight deadlines.

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