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Kraken
Fiat Funding Specialist Banking Ops
atĀ Kraken
3 months ago | 131 views | 2 applications

Fiat Funding Specialist Banking Ops

Full-time
Europe
Per year
$83,000 To $150,000

About the company

Kraken, the trusted and secure digital asset exchange, is on a mission to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Our 2,350+ Krakenites are a world-class team ranging from the crypto-curious to industry experts, united by our desire to discover and unlock the potential of crypto and blockchain technology. As a fully remote company, we already have Krakenites in 70+ countries (speaking 50+ languages). We're one of the most diverse organizations on the planet and this remains key to our values. We continue to lead the industry with new product advancements like Kraken NFT, on- and off-chain staking and instant bitcoin transfers via the Lightning Network.

Job Summary

The opportunity

šŸ“Investigate payment irregularities, identify patterns and find immediate and long term solutions to payment related problems šŸ“Respond to client requests regarding payments and other general questions on a daily basis utilizing email and instant messaging šŸ“Liaise with our partner banks and payment providers to ensure that clientsā€™ transactions are processed in a timely manner šŸ“Strive to make your teamā€™s work as efficient as possible by improving or creating processes, automating as much of your work as possible šŸ“Monitor technical issues

Skills you should HODL

šŸ“This is a fully remote role requiring English fluency šŸ“Security and privacy focused šŸ“You must be willing to work European banking hours šŸ“Passionate about clients and their overall experience šŸ“Great investigation skills and able to identify patterns quickly šŸ“Able to make quick decisions autonomously šŸ“Fantastic communication skills in order to operate globally across multiple departments and stakeholders

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