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Polygon Labs
Developer Support Engineer
3 months ago | 249 views | 20 applications

Developer Support Engineer

Full-time
Remote
Per year
$90,000 To $100,000

About the company

Polygon Labs develops Ethereum scaling solutions for Polygon protocols. Polygon Labs engages with other ecosystem developers to help make available scalable, affordable, secure and sustainable blockchain infrastructure for Web3. Polygon Labs has initially developed a growing suite of protocols for developers to gain easy access to major scaling solutions, including layer 2s (zero-knowledge rollups and optimistic rollups), sidechains, hybrid chains, app-specific chains, enterprise chains, and data availability protocols. Scaling solutions that Polygon Labs initially developed have seen widespread adoption with tens of thousands of decentralized apps, unique addresses exceeding 225 million, over 1.2 million smart contracts created and 2.56 billion total transactions processed since inception. The existing Polygon network is home for some of the biggest Web3 projects, such as Aave, Uniswap, and OpenSea, and well-known enterprises, including Robinhood, Stripe and Adobe. Polygon Labs is carbon neutral with the goal of leading Web3 in becoming carbon negative.

Job Summary

Key Job Responsibilities

📍Responsible for investigating and resolving technical issues timely from external or internal communities on blockchain-related inquiries. 📍Create automations, Implement tooling, and write scripts to help developers and increase work efficiency. 📍Continuously improve content on Polygon technical documentation, blogs and community forum 📍Coordinate through the entire flow of incident and release management. 📍Work closely on the line between engineering, monitoring, docs, and Business team 📍Identify and work on metrics, workflows, opportunities and gaps for improving overall blockchain delivery. 📍Very flexible with capability to prioritize multiple tasks and deadlines to facilitate well in a fast-paced, rapidly evolving organization. 📍Directly support the community and developers to deploy, test, and maintain blockchain test network and production network environments’ features like 📍Bridge features, tooling, Dapps, libraries, etc. What you’ll need - Preferred Qualifications 📍Excellence in communication, coordination and documentation 📍Intermediate experience in Python or JavaScript 📍Ability to proactively decide and act on ambiguous situations with minimal guidance 📍Familiarity with open source and tools involved in DevOps and software development(ex.: github, docker, grafana) 📍Basic knowledge of linux and system administration 📍Basic knowledge of blockchain concepts (ethereum, L2, rollups, nodes, bridges, txn lifecycle and RPC) 📍Background working with mission critical 24/7 systems will be beneficial 📍Must have strong capabilities to identify, analyze and resolve problems logically and systematically 📍Tech skills: Blockchain, Wallets, Web3.

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