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Design Manager, Orders and Checkout
at Square
7 months ago | 549 views | 2 applications

Design Manager, Orders and Checkout


About the company

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Summary

You Will:

📍Manage a team contributing to high-impact projects for the company 📍Collaborate with your partners to determine the direction of the product and design solutions that can define the roadmap for multiple quarters, or even years 📍Facilitate a customer-centric perspective on the team, advocating for the customer and approaching problems with an experience mindset 📍Build strong relationships with cross-functional leadership in Orders & Checkout, and strategic partners throughout Square 📍Connect all levels of work to the broader company-goals, to help teams across multiple products create remarkable design experiences 📍Inspire others to apply metrics, data, design research, user testing, customer support insights, and more to inform experience decisions 📍Improve our product and process by sharing clear reasoning and feedback on important initiatives for the business or the discipline 📍Always think about how your work fits into the full ecosystem during all phases of the design process (e.g., edge cases, culture cases, product evolution, implementation)


You Have: 📍At least 12 years of relevant professional experience, including at least 4+ years of people management 📍A portfolio of complex (large product or feature launch, major systems update, etc) on which you or your team were the primary contributor(s) from ideation through completion, and were the core contributor to the overall vision. 📍Experience handling workloads from multiple teams, managing multiple stakeholders, and tackling the most challenging projects that span across a large ecosystem

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