About the company
Our mission is to bring blockchain to a billion people. The Alchemy Platform is a world class developer platform designed to make building on the blockchain easy. We've built leading infrastructure in the space, powering over $105 billion in transactions for tens of millions of users in 99% of countries worldwide. The Alchemy team draws from decades of deep expertise in massively scalable infrastructure, AI, and blockchain from leadership roles at leading companies and universities like Google, Microsoft, Facebook, Stanford, and MIT. Alchemy recently raised a Series C1 at a $10.2B valuation led by Lightspeed and Silver Lake. Previously, Alchemy raised from a16z, Coatue, Addition, Stanford University, Coinbase, the Chairman of Google, Charles Schwab, and the founders and executives of leading organizations. Alchemy powers the top blockchain companies globally and has been featured in TechCrunch, Forbes, Bloomberg, and elsewhere.
Job Summary
Responsibilities:
📍Provide hands on technical support 📍Deliver a stellar customer experience 📍Understand customer needs and how to meet unique challenges and goals 📍Seek product feedback and track usage/performance, driving our product roadmap 📍Be the voice of the customers 📍Build and maintain ongoing relationships with complex stakeholders, both internally and externally 📍Partner with internal teams to drive long term solutions / product development decisions 📍Work in a quickly changing environment 📍Drive referrals from our customers
What We're Looking For:
📍1+ years of experience in a software development role Technical degree 📍Strong analytical skills 📍Ability to understand and troubleshoot complex technical issues 📍Strong communication skills with internal and external stakeholders 📍Excellent people skills to monitor and measure customer performance 📍Interest in technology, blockchain, crypto 📍Experience with blockchain a large plus 📍Founded a company or built side projects, a plus 📍Experience in startups, a plus
