About the company
Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems, and data science enable easy access to financial services that were previously inaccessible or difficult to understand. Our core strengths lie in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.
Job Summary
Key Responsibilities:
📍Generate insurance quotations based on customer needs and policy requirements. 📍Prepare cover notes for approved insurance policies. 📍Request necessary documents from customers, such as grants, vehicle photos, transfer of ownership slips, and MYJPJ applications, to facilitate cover note issuance. 📍Review cover notes and documents submitted by customers to verify accuracy and completeness, enabling policy activation. 📍Liaise with insurance providers to follow up on pending approval cases and ensure timely processing. 📍Address customer complaints and inquiries related to cover notes, providing excellent service and resolution. 📍Maintain organized records of insurance policies, cover notes, and customer interactions. 📍Collaborate with the insurance team to improve administrative processes and workflows. 📍Perform other administrative tasks and support functions as required by management.
Requirements
📍This role is open only to locals. 📍This is a junior position. Open to only fresh graduates. 📍Fully Working from Office ( 5 days a week, can include weekends: 9-6pm or 3pm-12am (2 shift timing) 📍Possess own transportation 📍Working with company approved devices only 📍Detail-oriented and fast learner. 📍Strong knowledge of insurance policies, cover notes, and related processes is a plus. 📍Exceptional attention to detail skills. 📍Effective communication skills, both written and verbal. 📍Ability to work independently and as part of a team. 📍Diploma or Bachelor's degree or relevant insurance certifications (preferred). 📍Able to join immediately is a plus point.
