About the company
The @wallet Telegram bot is one of the most popular wallets in the TON ecosystem, which you can use to buy, exchange, and send crypto. Wallet provides easier entry to the crypto market than other popular services. We are connecting a messenger that has hundreds of millions of users with the ability to use cryptocurrency for purchases, transfers, and payments. Our audience exceeds 1 million users and continues to grow. Our team unites specialists with FinTech and blockchain expertise. Together, we want to change the perception of crypto assets usage and imp
Job Summary
Responsibilities:
📍Help the support team quickly and efficiently serve Wallet customers by creating convenient and transparent reports and analyzing them. 📍Identify and resolve data-related issues to improve processes and enhance the efficiency of the support team. 📍Oversee the process of collecting and delivering data on support activities. You won’t have to write ETL yourself, but you must understand the sources and communicate tasks to DE clearly and understandably. 📍Handle ad-hoc requests for support managers and company executives. 📍Create and maintain reports and dashboards. 📍Collaborate with development, support, and product teams.
Requirements:
📍You have a higher education degree in mathematics, information technology, or economics. 📍You have at least 3 years of experience in data analytics and/or process optimization. 📍You are proficient in SQL, and capable of writing complex queries. 📍You have worked with analytical databases (ClickHouse, Vertica, etc.) and BI tools (Tableau, Power BI, SuperSet, etc.). 📍You have experience writing Python scripts for data processing. 📍It would be great if you have experience with Apache Airflow. 📍You have English language skills at a B2 level or higher.
