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BitMEX
Customer Support Specialist
at BitMEX
5 months ago | 1107 views | 16 applications

Customer Support Specialist

Full-time
Remote

About the company

BitMEX is the world’s leading cryptocurrency derivatives trading platform, which has pioneered cryptocurrency trading through relentless commitment to change, and continues to set benchmarks for innovation, liquidity, and security today. As the world's most advanced peer-to-peer crypto-products trading platform and API, BitMEX gives knowledge, confidence, and precision to hundreds of thousands of traders, transacting billions of USD a day. Join us, as we build a thriving cryptocurrency ecosystem through strategic investments in emerging cryptocurrency technology, and create the future of digital financial services.

Job Summary

Responsibilities

📍Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines 📍Monitor the BitMEX Trollbox, Discord, Telegram and other channels as required 📍Perform document checks as per standard procedures 📍Escalate enquiries when necessary 📍Work closely with various internal partners (including Founders, Engineers, Sales, Marketing, Control teams, IT) in different regions (Asia, Europe, America) when necessary 📍Assist in contributing to our FAQ/Solutions documentation 📍Constantly look for ways to improve our customer service

Key Requirements

📍Must be proficient in English and Mandarin 📍Must have trading experience 📍Experience resolving customer inquiries and providing a basic level of technical support 📍Ability to compute simple calculations on financial products 📍Experience or knowledge of cryptocurrency, blockchain or trading would be a plus 📍Attention to detail with excellent communication skills and patience 📍Ability to troubleshoot and discover answers quickly and effectively 📍Enjoy helping people and being patient with customers 📍Capable of working under pressure 📍Cooperative with strong team spirit and a willingness to motivate your other colleagues on the 📍Customer Support Team

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