What You Will Do

📍Promptly respond to customer inquiries across multiple channels. 📍Assist users in navigating the intricacies of managing digital assets. 📍Provide above-and-beyond customer experiences that leave a lasting positive impression. 📍Use problem-solving abilities to resolve unique customer problems and maintain consistent ticket housekeeping. 📍Actively contribute to the team by providing valuable feedback to improve the customer support infrastructure and enhance the overall performance of Exodus. 📍Contribute to projects, quality assurance, incident management, and value-added tasks.

Who You Are

📍You live in the AMER Region in the UTC -10 to UTC -4 time zones (Pacific, Mountain, Central or Eastern). 📍You are comfortable working 40 hours a week, which includes at least one 8-hour shift on Saturday or Sunday. 📍You are comfortable working all your shifts until 0 UTC (8pm Eastern Standard Time - US & Canada). 📍You have amazing written English skills, including proper grammar and punctuation. 📍You empathize with customers on even the simplest of problems, are inquisitive, and love troubleshooting to find an answer. 📍You are detail-oriented and able to provide detailed responses to customers with the unique ability to turn customer pain points into insightful product feedback. 📍You understand how digital assets work, including security, confirmations, block times, network fees, etc. 📍You are tech-savvy and have general knowledge of computers, including your own operating systems. 📍You are a self-starter that works well with minimal supervision, and you thrive in a remote work environment. 📍You are able to manage competing priorities and prioritize them appropriately while maintaining performance standards. 📍You are highly coachable and take responsibility for your actions.