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Customer Support Specialist (AMER Time Zone)
at Exodus
4 months ago | 719 views | 30 applications

Customer Support Specialist (AMER Time Zone)

Per year
$45,000 To $50,000

About the company

Exodus is a secure, user-friendly crypto wallet where you can store, manage and trade 250+ of your blockchain assets. We are one hundred percent remote, with people working across 44+ countries. We offer location autonomy and, for the most part, the option to choose your own hours. Take your seat on the rocket ship and help half the world exit the traditional financial system!

Job Summary

What You Will Do

📍Promptly respond to customer inquiries across multiple channels. 📍Assist users in navigating the intricacies of managing digital assets. 📍Provide above-and-beyond customer experiences that leave a lasting positive impression. 📍Use problem-solving abilities to resolve unique customer problems and maintain consistent ticket housekeeping. 📍Actively contribute to the team by providing valuable feedback to improve the customer support infrastructure and enhance the overall performance of Exodus. 📍Contribute to projects, quality assurance, incident management, and value-added tasks.

Who You Are

📍You live in the AMER Region in the UTC -10 to UTC -4 time zones (Pacific, Mountain, Central or Eastern). 📍You are comfortable working 40 hours a week, which includes at least one 8-hour shift on Saturday or Sunday. 📍You are comfortable working all your shifts until 0 UTC (8pm Eastern Standard Time - US & Canada). 📍You have amazing written English skills, including proper grammar and punctuation. 📍You empathize with customers on even the simplest of problems, are inquisitive, and love troubleshooting to find an answer. 📍You are detail-oriented and able to provide detailed responses to customers with the unique ability to turn customer pain points into insightful product feedback. 📍You understand how digital assets work, including security, confirmations, block times, network fees, etc. 📍You are tech-savvy and have general knowledge of computers, including your own operating systems. 📍You are a self-starter that works well with minimal supervision, and you thrive in a remote work environment. 📍You are able to manage competing priorities and prioritize them appropriately while maintaining performance standards. 📍You are highly coachable and take responsibility for your actions.

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