What you'll be doing:

📍Provide accurate, comprehensive and timely information to customers via the ticket system or live chat. 📍Ability to identify and understand customer problems. 📍Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution. 📍Ability to identify and relay critical issues and bugs that requires immediate attention to the respective teams. 📍Follow communication procedures, guidelines, and policies.. 📍Verify customer documentation and guide them through the onboarding process. 📍Documentation of common inquiries, feedback, and complaints. 📍Highlight improvements in processes and procedures that will enhance customer experience. 📍Other ad-hoc duties assigned.

What we're looking for:

📍Must be available to work for night shift (from 11:00 P.M to 7:00 A.M, 5 days/week, including weekends, holidays, and OT if needed). Training time may happen during office time. 📍Minimum 2-year experience in customer service, preferably in the finance or E-commerce industry. 📍Bachelor's College degree or equivalent. 📍Familiarity with macOS or comparable technology is preferred. 📍Excellent verbal and written skills in English. 📍Ability to work interdependently with colleagues and is highly self-motivated. 📍Proactive and positive with a passion for continually improving customer success function.

The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.