About the company
Triton provides RPC Pool and Guardian infrastructure services for Solana and other blockchain projects. Geographically distributed We provide low-latency access with servers in US, EU and Asia Pacific. We route your users' requests to the closest servers for best user experience. Scalable We run a large scale Solana RPC deployment with 100 nodes across public and private pools. We know how to serve any size need and can help you with both temporary scaling needs as well as permanent capacity.
Job Summary
Responsibilities
📍Responding to our customers' questions on communication channels such as Telegram, Discord, Slack, and other portals. 📍Resolving basic questions and issues or forwarding customers to already available information sources. 📍Create, organize, and track technical support tickets. Activate our technical support team members as needed. 📍Updating customers regularly for longer outstanding tickets.
Requirements
📍Excellent English verbal and written communication skills. 📍Ability to work methodically and diligently, see where to contribute, and work independently. 📍Willing to work European hours 5 days per week. 📍At least 2 years experience in customer-facing roles. 📍More than basic knowledge of blockchain technology, namely on the read/write layer (RPC nodes) and being able to read transactions on blockchain explorers. Interpret visual graphs—excellent technical deduction skills.
