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Fireblocks
Customer Support Engineer
5 months ago | 535 views | 20 applications

Customer Support Engineer

Full-time
Remote
Per year
$70,000 To $125,000

About the company

Fireblocks provides a suite of applications to manage digital asset operations and a complete development platform to build your business on the blockchain

Job Summary

Responsibilities

📍Own problems through to resolution using all available resources at your disposal. 📍Provide real-time support using CRM and Slack. 📍Deliver best-in-class technical support for Fireblocks's SaaS platform. 📍Monitor Escalation Statuses and create action plans for resolution with a timeline. 📍Collaborate with Dev-Ops and SRE team on back-end SaaS service issues. 📍Adoption and adherence to business processes and policies. 📍Meticulous case management and RCA documentation.

Minimum Qualifications

📍At least 1-3 years experience as a Technical Support Engineer (or a similar role) 📍Ability to work under high pressure and high troubleshooting skills with effective time management 📍Ability to work unorthodox hours as needed 📍Willingness to travel for technical sessions and training purposes as needed 📍API implementation and debugging 📍Previous Dev-Ops/SRE experience 📍Required knowledge of Databases, Kibana, Grafana, OpenSearch or LogStash 📍Excellent troubleshooting and analytical skills 📍Excellent communications skills, both oral and written 📍BS/MS degree in Computer Science or equivalent field is desired 📍Role requires work hours in US-West hours

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