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NCR Atleos
Customer Support Agent
about 1 month ago | 190 views | 10 applications

Customer Support Agent

Full-time
Remote

About the company

Help us bring innovation to financial institutions across the globe. At NCR Atleos, you’ll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking. A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.

Job Summary

Key Areas of Responsibility:

📍Receive and create service requests using customer information (including thorough documentation of problem and subsequent activity). 📍Utilize various systems to proactively monitor time-sensitive incidents from end-to-end to meet defined SLAs. 📍Engage adequate third-party resolver groups to resolve incidents. 📍Ensure reported issues are being handled in timely manner and by appropriate resolver group, using known solutions documented in knowledge base. 📍Communicate with customers through various means (oral, written, electronic) until resolve 📍Determine priority based on information and documented guidelines 📍Follow solutions outlined in knowledge base 📍Follow established customer-specific processes

Pre-requisites:

📍High school diploma or equivalent 📍Excellent verbal and written communication skills 📍Strong analytical and problem-solving skills 📍Strong teamwork and interpersonal skills 📍Strong multi-tasking ability 📍Intermediate knowledge of computer networking and Excel 📍Prior call center experience 📍Experience using ticketing systems preferred

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