Key Responsibilities

📍Troubleshoot and resolve technical issues for paid users across high-traffic support channels (Slack, Telegram, Zendesk). 📍Stay curious and proactive, digging deep into complex customer issues to identify root causes and drive resolutions. 📍Collaborate with Product and Engineering to escalate problems and ensure user needs are addressed effectively. 📍Develop and refine support documentation, FAQs, and user guides to empower users and streamline support. 📍Built automation workflows that proactively address recurring customer issues, enhancing the overall support experience at scale.

Minimum Requirements

📍2+ years of experience in customer support, technical support, or similar roles. 📍Experience with crypto data, ideally with hands-on use of Dune. 📍Familiarity with SQL or basic data querying to help diagnose user issues firsthand. 📍A proven ability to stay organized and thrive under pressure in a fast-paced, multi-channel support environment. 📍Strong investigative skills and a problem-solving mindset, with the curiosity to dive into technical issues. 📍Excellent communication skills, with an empathetic approach to helping users navigate challenges. 📍Based in the US East Coast (EST) or Europe West (GMT or CEST).

The crypto industry is evolving rapidly, offering new opportunities in blockchain, web3, and remote crypto roles — don’t miss your chance to be part of it.