Create New Account
Sign up to continue searching for suitable jobs in Web 3.0

OR
Terms of Use
Already have an account?

Log In to Your Account
Log in to continue searching for suitable jobs in Web 3.0

OR
Don’t have an account?
Heretic
Customer Service Representative (Stealth PortCo)
7 months ago | 922 views | 4 applications

Customer Service Representative (Stealth PortCo)

Full-time
San Francisco
Per year
$80,000 To $120,000

About the company

Backed by industry-leading entrepreneurs and investors, Heretic Ventures builds companies at the intersection of culture, commerce, and creators, with a focus on using disruptive technology, like AI, to gain widespread adoption and lasting competitive advantage.

Job Summary

Responsibilities

📍First Responder: Serve as the initial contact for customer inquiries, feedback, and issues, providing timely and friendly assistance. 📍Issue Resolution: Address and resolve customer concerns promptly, maintaining a positive and helpful demeanor. 📍Product Knowledge: Develop a deep understanding of our product to effectively assist customers and provide accurate information. 📍Communication Liaison: Collaborate closely with cross-functional teams, relaying customer feedback and insights for continuous improvement. 📍In-Person Engagement: Be on-site four days a week in our San Francisco office to facilitate real-time communication with the team and gather immediate insights.

Qualifications

📍Bachelor's degree preferred 📍1+ years of experience in customer service, preferably for a consumer-facing technology company 📍Customer-Focused: A passion for delivering exceptional customer service and ensuring a positive user experience. 📍Communication Skills: Excellent verbal and written communication skills, with the ability to convey information in a clear and concise manner. 📍Adaptability: Thrive in a fast-paced startup environment, able to quickly learn and adapt to changes. 📍Problem-Solving: Demonstrated ability to troubleshoot and resolve customer issues independently. 📍Tech Enthusiast: Interest in and basic understanding of consumer technology products.

Salaries for similar jobs:

Similar jobs

2 days ago | 15 views | 2 applications
$63,000 To $75,000 per year
14 days ago | 170 views | 20 applications
$63,000 To $110,000 per year
17 days ago | 194 views | 25 applications
$63,000 To $102,000 per year
20 days ago | 187 views | 8 applications
Full-time
Philippines
23 days ago | 69 views | 3 applications
$63,000 To $102,000 per year