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Customer Service Executive (Live Chat, Remote, 8AM - 5PM PT)
almost 2 years ago | 7725 views | 460 applications

Customer Service Executive (Live Chat, Remote, 8AM - 5PM PT)

Per year
$25,000 To $40,000

About the company

About Autonomous is a 7-year-old company based in HCM Vietnam and the US, building tools for the new world of work. Autonomous powers 1,000,000 individuals and 130,000 businesses across the globe including Google, Netflix, Genentech, and Microsoft. About With the vision “We see tomorrow’s web in 3D”, we are building ROVE for anyone to create a 3D space but no coding skill is required, all drag and drop. Rove is for millions of our customers who want to lift their blog, shop, or portfolio off the page and into the new 3D web. All assets in ROVE are NFTs and purchased via smart contracts. Let's explore ROVE at LINK and bring it to the world! For further information, please visit our whitepaper at Joining us in this phase, you will be responsible for growing an NFT artist community. Artists play an important role in developing creative NFT arts, as well as, attracting more NFT investors into Rove for trading. We are offering a paid internship employment & you'll be working full time as other employees. You will join Autonomous as a crucial piece for our major project - Rove.

Job Summary

Responsibilities: Communicate knowledge of all products to customers to support customers to choose the most suitable product and order products; Provide high-level customer service and responded to service inquires, follow up on customer interactions; Co-ordinate with other function e.g (Operation, Finance, Product,) … to solve the on-going issues; Provide feedback on the efficiency of the customer service process as well as company products and service.

Requirements High School Diploma or GED preferred 1+ years of experience in retails, E-Commerce, and social media is a plus (Facebook/ Twitter / Instagram and other platforms) Able to work in a fast paced environment on both live chat and phone Excellent problem solving skills Strong customer satisfaction focus skills Fluent in English, bilingual is a plus Hardworking & detail-oriented Young, dynamic, creative mindset, detail-oriented, always be curious, always learning

Benefits Pay rate: $17/hr, 8 hours/day Dynamic working environment Medical & Dental insurance Paid sick leave Vacation leave

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