About the company
Kraken, the trusted and secure digital asset exchange, is on a mission to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Our 2,350+ Krakenites are a world-class team ranging from the crypto-curious to industry experts, united by our desire to discover and unlock the potential of crypto and blockchain technology. As a fully remote company, we already have Krakenites in 70+ countries (speaking 50+ languages). We're one of the most diverse organizations on the planet and this remains key to our values. We continue to lead the industry with new product advancements like Kraken NFT, on- and off-chain staking and instant bitcoin transfers via the Lightning Network.
Job Summary
The Opportunity
šUtilizing e-mail, live chat, and phone support to respond to 20 to 150 client enquiries regarding Cryptocurrency transactions, Staking and various other Crypto related products on a daily basis šMeet Service Level Agreements (SLA) šUtilize Key Performance Indicators (KPI) šMonitor technical issues šLiaise with our funding engineers to ensure that client transactions are processed quickly šStrive to make your teamās work as efficient as possible by improving or creating processes, automating as much of your work as possible
The Skills you should HODL
šThis is a fully remote role requiring English fluency. You must be willing to work evenings and weekends
šSecurity and privacy focused
šTechnical understanding of how most major cryptocurrencies function
šAbility to read Blockchain Documentation
šAble to make quick decisions autonomously
šLoves helping people
