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Kraken
Crypto Funding Specialist Temporary Contract APAC
atĀ Kraken
5 months ago | 124 views | 3 applications

Crypto Funding Specialist Temporary Contract APAC

Full-time
Vietnam
Per year
$63,000 To $110,000

About the company

Kraken, the trusted and secure digital asset exchange, is on a mission to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Our 2,350+ Krakenites are a world-class team ranging from the crypto-curious to industry experts, united by our desire to discover and unlock the potential of crypto and blockchain technology. As a fully remote company, we already have Krakenites in 70+ countries (speaking 50+ languages). We're one of the most diverse organizations on the planet and this remains key to our values. We continue to lead the industry with new product advancements like Kraken NFT, on- and off-chain staking and instant bitcoin transfers via the Lightning Network.

Job Summary

The Opportunity

šŸ“Utilizing e-mail, live chat, and phone support to respond to 20 to 150 client enquiries regarding Cryptocurrency transactions, Staking and various other Crypto related products on a daily basis šŸ“Meet Service Level Agreements (SLA) šŸ“Utilize Key Performance Indicators (KPI) šŸ“Monitor technical issues šŸ“Liaise with our funding engineers to ensure that client transactions are processed quickly šŸ“Strive to make your teamā€™s work as efficient as possible by improving or creating processes, automating as much of your work as possible

The Skills you should HODL

šŸ“This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends šŸ“Security and privacy focused šŸ“Technical understanding of how most major cryptocurrencies function šŸ“Ability to read Blockchain Documentation
šŸ“Able to make quick decisions autonomously šŸ“Loves helping people

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