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Kraken
Crypto Funding Specialist
at Kraken
4 months ago | 455 views | 2 applications

Crypto Funding Specialist

Full-time
Europe
Per year
$83,000 To $101,000

About the company

Kraken, the trusted and secure digital asset exchange, is on a mission to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Our 2,350+ Krakenites are a world-class team ranging from the crypto-curious to industry experts, united by our desire to discover and unlock the potential of crypto and blockchain technology. As a fully remote company, we already have Krakenites in 70+ countries (speaking 50+ languages). We're one of the most diverse organizations on the planet and this remains key to our values. We continue to lead the industry with new product advancements like Kraken NFT, on- and off-chain staking and instant bitcoin transfers via the Lightning Network.

Job Summary

The Opportunity

📍Utilizing e-mail, live chat, and phone support to respond to 20 to 150 client enquiries regarding Cryptocurrency transactions, Staking and various other Crypto related products on a daily basis 📍Meet Service Level Agreements (SLA) 📍Utilize Key Performance Indicators (KPI) 📍Monitor technical issues 📍Liaise with our funding engineers to ensure that client transactions are processed quickly 📍Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible

The Skills you should HODL

📍This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends 📍Security and privacy focused 📍Technical understanding of how most major cryptocurrencies function 📍Ability to read Blockchain Documentation
📍Able to make quick decisions autonomously 📍Loves helping people

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