About the company
Token Metrics is a cryptocurrency investment research platform thatās driven by machine learning and artificial intelligence. The company was founded by Ian Balina in 2017 as he traded his way from $20,000 to more than $5 million, logging all his trades in a public-facing spreadsheet that drew more than a million unique visitors per month. Ianās Moneyball-style approach to crypto investing now forms the basis of the Token Metrics platform, which now helps thousands of customers around the world profitably play the crypto markets.
Job Summary
Responsibilities
šMaintaining a positive, empathetic, and professional attitude toward customers at all times. šRespond to comments and community member queries in a timely manner šCommunicating with customers through various channels. šAcknowledging and resolving customer complaints. šKnowing our products inside and out so that you can answer questions. šProcessing orders, forms, applications, and requests. šKeeping records of customer interactions, transactions, comments, and complaints. šWork with the team to improve the server and community experience, increase engagement and activity šProviding feedback on the efficiency of the customer service process. šManaging a team of junior customer service representatives. šEnsure customer satisfaction and provide professional customer support. šAssist with other matters relevant to the role, as provided by Token Metrics šIdentify & remove spam, scammers, and inappropriate content from our Discord server
Requirements
šFamiliarity with CRM systems Preferably Intercom šAbility to navigate community management tools Like Telegram, Discord šCustomer orientation and ability to adapt/respond to different types of customers šExcellent communication and presentation skills šAbility to multi-task, prioritize, and manage time effectively
