About the company
Token Metrics is a cryptocurrency investment research platform that’s driven by machine learning and artificial intelligence. The company was founded by Ian Balina in 2017 as he traded his way from $20,000 to more than $5 million, logging all his trades in a public-facing spreadsheet that drew more than a million unique visitors per month. Ian’s Moneyball-style approach to crypto investing now forms the basis of the Token Metrics platform, which now helps thousands of customers around the world profitably play the crypto markets.
Job Summary
Responsibilities
📍Maintaining a positive, empathetic, and professional attitude toward customers at all times. 📍Respond to comments and community member queries in a timely manner 📍Communicating with customers through various channels. 📍Acknowledging and resolving customer complaints. 📍Knowing our products inside and out so that you can answer questions. 📍Processing orders, forms, applications, and requests. 📍Keeping records of customer interactions, transactions, comments, and complaints. 📍Work with the team to improve the server and community experience, increase engagement and activity 📍Providing feedback on the efficiency of the customer service process. 📍Managing a team of junior customer service representatives. 📍Ensure customer satisfaction and provide professional customer support. 📍Assist with other matters relevant to the role, as provided by Token Metrics 📍Identify & remove spam, scammers, and inappropriate content from our Discord server
Requirements
📍Familiarity with CRM systems Preferably Intercom 📍Ability to navigate community management tools Like Telegram, Discord 📍Customer orientation and ability to adapt/respond to different types of customers 📍Excellent communication and presentation skills 📍Ability to multi-task, prioritize, and manage time effectively
