About the Role:

📍Create and manage an extensive library of high quality multimedia support content, including FAQs, macros, and internal documentation for the CX team. 📍Own localization efforts within the CX team, working closely with AI technology and reviewers. 📍Proactively document and update processes, workflows, and tools while identifying areas for improvement. 📍Analyze content usage and the needs of our users to provide necessary written and multimedia content. 📍Communicate effectively and empathetically with internal (Product, Engineering, Operations, Legal, Trust & Safety, Fraud) and external stakeholders (BPO partners, 3rd party vendors). 📍Work closely with CX Analyst to finalize macros, seek legal review, and obtain translations within a quick turnaround. 📍Direct major updates to our uses on our social media channels.

About you:

📍2+ years of relevant content experience for a technology company, start up, blockchain, crypto or similar industry. 📍Excellent written and verbal communication skills. English professional proficiency required. 📍Multilingual proficiency in Spanish is preferred. Portuguese, Japanese, German and/or another language highly considered. 📍Extremely detail oriented with a natural inclination to keep track of content changes. 📍High organizational skills with a knack to manage multiple concurrent projects is a must. 📍Experience working with Zendesk, Salesforce or other similar CRM platforms. 📍Experience working with content tools such as Notion, Lokalize, Vimeo, and Figma. 📍Basic Excel/Sheets and Google Workspace skills required. 📍The ability to wear multiple hats and work in a fast paced and changing environment. 📍Video production and editing experience is a plus.