What you’ll be doing (ie. job duties): To be completed by all business teams except Eng.

📍Complete weekly audit allocations. 📍Provide a detailed overview of the errors identified in audits. 📍Root cause analysis, deep dive into our operational procedures to find opportunities, themes, and knowledge gaps to upskill team performance 📍Identify process gaps and work with stakeholders within CX and financial crime to improve the process. Provide regular QA insights, recommendations and feedback to Client Service Management 📍Collaborate with internal support teams across Data Analytics, Operations teams, Financial Crime Compliance, and L&D to help launch or improve existing processes and workflow 📍Implement and or enhance QA rubrics and frameworks. 📍Utilize an in-depth understanding of metrics to drive data-driven recommendations 📍Continuously add value through effective impact analysis, prioritization, project management and efficient execution of projects.

What we look for in you (ie. job requirements): To be completed by all business teams except Eng.

📍2+ Years hands-on experience in executing QA, Audit, or Compliance Testing programs across a diverse range of financial services/products 📍Experience in working across multiple AML systems and programs (e.g., experience in combinations of KYC, AML, TMS, and sanctions) 📍Working knowledge of BSA/AML laws, regulations, and rules for financial services/products 📍Track record of delivering work outcome to budget and meeting quality standards 📍Experience in assisting, developing, and producing metrics and reporting 📍Strong written/verbal communication, critical thinking, and problem-solving skills 📍Highly-motivated, analytical, organized, innovative, and adaptive 📍Multi-tasking ability, team-oriented, and a self-starter

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