About the company
BitMEX is the world’s leading cryptocurrency derivatives trading platform, which has pioneered cryptocurrency trading through relentless commitment to change, and continues to set benchmarks for innovation, liquidity, and security today. As the world's most advanced peer-to-peer crypto-products trading platform and API, BitMEX gives knowledge, confidence, and precision to hundreds of thousands of traders, transacting billions of USD a day. Join us, as we build a thriving cryptocurrency ecosystem through strategic investments in emerging cryptocurrency technology, and create the future of digital financial services.
Job Summary
Key Responsibilities
📍Act as the first point of contact for our community members across various platforms, providing timely and helpful support. 📍Engage actively with the community to foster a positive and informative environment. 📍Gather feedback, identify common issues, and escalate complex queries to the relevant teams. 📍Help organize and support online community events and initiatives.
Qualifications
📍Minimum 1 year of hands-on experience in community management or support within a crypto exchange or blockchain project. 📍Proven familiarity with key community platforms, including Telegram, Discord, and major Chinese social media platforms (e.g., WeChat, Weibo). 📍Native Mandarin speaker with excellent written and verbal communication skills in Mandarin. 📍Strong understanding of cryptocurrency, blockchain technology, and trading concepts. 📍Excellent interpersonal skills and a proactive, problem-solving attitude.
Looking for your next challenge? The world of crypto offers exciting roles in blockchain development, web3 innovations, and remote opportunities.
