Create New Account
Sign up to continue searching for suitable jobs in Web 3.0

Terms of Use
Already have an account?

Log In to Your Account
Log in to continue searching for suitable jobs in Web 3.0

Don’t have an account?
Community & Support Manager
about 2 months ago | 275 views | 17 applications

Community & Support Manager

Per year
$120,000 To $140,000

About the company is a rapidly growing Ethereum liquid staking protocol empowering stakeholders to retain control of their assets. With just a year under our belt, we've cultivated a thriving community and achieved a Total Value Locked (TVL) of $1.5 billion. Our protocol information can be found here.

Job Summary

Key Responsibilities

📍 Customer Advocacy: Serve as the voice of the customer within the organization, advocating for their needs and priorities in product development discussions. 📍Customer Issue Resolution: Oversee the resolution of customer issues, concerns, and escalations, ensuring timely and satisfactory resolutions. 📍Product Documentation: Create and maintain comprehensive product documentation, including FAQs, user guides, and troubleshooting resources. 📍Project Coordination: Coordinate customer success project tasks, timelines, and resources to ensure timely delivery of product enhancements and updates. 📍Quality Assurance: Participate in user acceptance testing (UAT) and quality assurance (QA) processes to ensure product functionality meets customer needs and expectations. 📍Metrics Tracking: Monitor and analyze customer support metrics, such as response times, resolution rates, and customer satisfaction scores, to identify areas for improvement. 📍Continuous CX Improvement: Implement processes and initiatives to continuously improve the efficiency and effectiveness of customer support operations. 📍Solo Staker Management: Manage our Solo Stakers community end to end. Onboarding new stakers, trouble-shooting their questions and engaging this part of our community.


📍 You’re a natural-born evangelist with infectious enthusiasm 📍You’re a builder and enjoy coming up with new ideas. You have a startup mindset. 📍You love learning a product inside and out, and educating customers on exciting new features and industry best practices 📍You have team management experience and enjoy leading individuals and projects 📍You have a deep understanding and passion for crypto and Ethereum 📍You would describe yourself as operationally-minded and customer-centric 📍You’re familiar with managing crypto-specific communities on Discord 📍You’re familiar with modern ticketing, customer engagement, and content/knowledge management solutions within customer service environments (e.g. Mava, Zendesk,, Help Scout)

Salaries for similar jobs:

Similar jobs

1 day ago | 20 views | 2 applications
6 days ago | 65 views | 7 applications
12 days ago | 86 views | 10 applications
$36,000 To $80,000 per year
12 days ago | 148 views | 10 applications
19 days ago | 140 views | 4 applications
$31,000 To $90,000 per year