About the company
DoubleZero is a decentralized, permissionless protocol that revolutionizes network performance for distributed systems like blockchain. The mission is simple: increase bandwidth and reduce latency. DoubleZero increases bandwidth by filtering junk data that currently plagues validators and other network operators. DoubleZero reduces latency by connecting these filters with underutilized private fiber links in the form of a mesh network. By combining these improvements and routing the right data through optimized, low-latency paths, the DoubleZero protocol empowers blockchains and other systems to reach performance levels that are currently impossible. In short, DoubleZero is a new Internet for distributed systems. It is supported by two organizations: DoubleZero Foundation, which drives the adoption, decentralization, security, and advancement of the protocol; and Malbec Labs, which develops the technical components of the protocol itself. We look forward to hearing from you.
Job Summary
Key Areas of Responsibility
šRespond to questions from DoubleZero community members (i.e. Solana validators) clearly and thoughtfully; escalate product issues to the rest of the team when needed. šBeing very proactive and collaborative - responding in a positive, timely, accurate and professional manner. šModerate discussions and enforce community guidelines; remove spam, ban violators, and flag risks. šUnderstand the userās perspective by learning about the validator ecosystem and speaking with users 1:1. šTrack engagement, sentiment, and report on community health to leadership.
Qualifications
šMinimum 1 year of hands-on experience in community management or support within a crypto exchange or blockchain project. šProven familiarity with key community platforms, including Telegram, Discord. šExcellent written and verbal communication. šAbility to stay very organized and promptly respond to customer inquiries across multiple channels. šProvide above-and-beyond customer experiences that leave a lasting positive impression.
The crypto industry is evolving rapidly, offering new opportunities in blockchain, web3, and remote crypto roles ā donāt miss your chance to be part of it.