About the company
The Arbitrum Foundation is an organisation based in the Cayman Islands that is tasked with developing and nurturing the Arbitrum ecosystem. This includes Arbitrum One, an Optimistic Rollup, that instantly scales apps, reducing costs and increasing capacity, without sacrificing Ethereum's security and Arbitrum Nova, which allows for ultra-low cost fees by leveraging AnyTrust technology making it ideal for Social and Gaming applications. Arbitrum today is the leading Ethereum scaling solution with dominant market share including hundreds of apps on the platform and over 50% of all rollup liquidity. Join us as a Technical Product Manager, where you'll play a pivotal role in managing technical service providers, coordinating projects, and ensuring seamless communication between internal stakeholders. Your day-to-day responsibilities will involve overseeing the development of Arbitrum, managing internal databases, and driving special initiatives. This role offers a unique opportunity to work closely with our technical and DAO teams, contributing to multiple projects that shape the future of decentralized technology.
Job Summary
What you'll do:
šMonitor and promptly respond to inquiries, feedback, and support requests from community members on the Discord server. šProvide clear and concise answers to questions, troubleshooting guidance, and assistance with technical issues related to our Web3 products or services. šFoster a positive and inclusive community environment by promoting respectful and constructive discussions among community members. šEnforce community guidelines and code of conduct to maintain a safe and respectful environment on the Discord server. šStay informed about the latest trends and best practices in community management to continuously improve community engagement and support. šProactively identify opportunities to improve user experience on Discord and contribute ideas to enhance user support processes.
Who you are:
šStrong communication and interpersonal skills with the ability to convey technical information in a clear and user-friendly manner. šPrevious experience in customer support, community management, or a similar role. šFamiliarity with Discord server administration, moderation tools, and features. šExcellent problem-solving skills and ability to handle high-pressure situations calmly and professionally. šEmpathy and patience to provide exceptional support to users with varying levels of technical expertise. šPassion for Web3 technologies, decentralized applications
