About the company
About OKX OKX is a leading crypto trading app, and a Web3 ecosystem. Trusted by more than 20 million global customers in over 180 international markets, OKX is known for being the fastest and most reliable crypto trading app of choice for investors and professional traders globally. Our Singapore office is a Product and Engineering hub and we are in the progress of expanding our teams in Singapore for the continuous growth of our global business. We build and maintain core trading platform with millions of daily active users. Design, Product and Engineering teams work cross-functionally to identify customer needs, and ship high-quality new features through fast iterations.
Job Summary
What Youāll Be Doing
šResponsibilities will include moderating forums, chat groups, and social platforms, organizing online events, collaborating with internal teams, sourcing KOL leads, and providing valuable market insights. If you have a passion for community engagement and the crypto landscape, we invite you to explore this exciting opportunity with us! šManage local OKX community operations. šGrow the local online and offline OKX community by building a new user conversion strategy. šDrive interactions in the local OKX forums, instant messaging platforms, and chat groups with the community to increase positive engagement. šCollaborate with internal departments to establish campaign objectives, complete tasks, and identify and solve problems. šExplore new community-friendly platforms and groups to facilitate the expansion of OKX's local user base and influence. šOrganize online events, assist in offline meet-ups, and conduct product and service surveys. šProvide user feedback and market insights. šSuggesting new ways to promote company offerings to the community and to reach measurable value. šSupport KOL leads sourcing. šSupport OKX products' educational content creation.
What We Look For In You
šRelevant experience in customer support šPrevious experience with key social media channels (Twitter, Telegram, Discord) šExceptional communication skills in English and another European language šStrong understanding of cryptocurrency/blockchain related terminologies and trends and have a liking for crypto cultures šBe able to work flexible and stretched hours to interact with the crypto community as frequently as possible