About the company
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In three short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space!
Job Summary
What You’ll Do
📍Initiate communication with borrowers with overdue accounts via phone, email, or written correspondence. 📍Follow established procedures and applicable regulations for reaching out to borrowers and documenting all communication. 📍Negotiate repayment plans or settlements with borrowers based on their financial situation and the organization's policies. 📍Provide information on available payment options and guide borrowers through the process of resolving their outstanding balances. 📍Address inquiries from borrowers regarding their accounts, payment history, and related matters. 📍Maintain a professional and courteous attitude, ensuring positive interactions even in challenging situations. 📍Document all interactions with borrowers, including details of conversations, agreements, and any promised payments. 📍Update and maintain accurate records of accounts, payments, and communication history. 📍Ensure compliance with relevant laws, regulations, and industry standards governing debt collection practices (e.g., Fair Debt Collection Practices Act). 📍Provide regular updates and reports on collection activities, progress, and any issues to supervisors or management.
What We Look For
📍1-2 years of experience with in-house collections (0-60 day delinquency preferred). 📍Previous experience in mortgage, financial services or banking is a plus. 📍Strong communication and negotiation skills. 📍Familiarity with debt collection laws and regulations. 📍Ability to handle difficult conversations and maintain composure under pressure. 📍Proficient in using computer systems, databases, G Suite, and relevant software. 📍Able to commute to our Charlotte, NC office on a hybrid basis 📍A quick and flexible learning > 📍A positive and problem-solving approach to customer service. 📍Excellent communication and relationship-building capabilities. 📍Ability to instill trust and rapport with customers. 📍Strong organizational and prioritization skills. 📍Flexibility and adaptability to ongoing refinements in process and structure.
