About the company
About OKX OKX is a leading crypto trading app, and a Web3 ecosystem. Trusted by more than 20 million global customers in over 180 international markets, OKX is known for being the fastest and most reliable crypto trading app of choice for investors and professional traders globally. Our Singapore office is a Product and Engineering hub and we are in the progress of expanding our teams in Singapore for the continuous growth of our global business. We build and maintain core trading platform with millions of daily active users. Design, Product and Engineering teams work cross-functionally to identify customer needs, and ship high-quality new features through fast iterations.
Job Summary
Key Responsibilities: What You'll be Doing:
šDevelop and execute AI Chatbot automations and other automations in the tools and technology integrated with chatbot to drive ROI šDesign user-centric conversational experiences and user journeys to enhance digital retail customer experience-Enable and maintain multilanguage chatbot flows by structuring content blocks and use bot performance metrics to drive continuous improvement on the bot contents. šResponsible for documentation of standards, frameworks, processes, and methodology and educate the importance, benefits, and values of a conversation design-led channels strategy šIdentify trends and patterns in customer interaction and conversation data that present opportunities to improve operating efficiencies, customer experience, and process improvement through automation šIdentify areas of improvement and innovation by data analytics techniques to analyze conversation data and voice of customers. šManage the process of testing, implementing and maintaining the chatbot features including API and software integrations šAssists bot manager in additional projects with analysis and execution for process/tools improvements, optimization, development, and/or maintenance efforts for automation for the global operations team. šStay up-to-date with industry trends and best practices in chatbot design and natural language processing (NLP) techniques.
Requirements: What We Look For In You
šBachelor's degree in Computer Science, Engineering, or related field. šMinimum 3 years of experience in chatbot development or related field. šExperience with natural language processing (NLP) techniques, artificial intelligence, machine learning and ability to incorporate them into chatbot design.
If this role isnāt the perfect fit, there are plenty of exciting opportunities in blockchain technology, cryptocurrency startups, and remote crypto jobs to explore. Check them on our Jobs Board.
