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VIP Customer Experience Associate
5 months ago | 723 views | 4 applications

VIP Customer Experience Associate


About the company

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

Job Summary

What you will do:

📍Studying new product descriptions and communicating these with VIP clients 📍Maintain and improve quality results by: 📍Adhering to standards and guidelines. 📍Recommending improved procedures. 📍Meet personal/team qualitative and quantitative targets. 📍Follow communication “scripts” when handling different topics. 📍Provide answers to clients by: 📍Identifying problems. 📍Researching answers. 📍Guiding clients through corrective steps. 📍Complete records of telephonic interactions, orders, and accounts. 📍Updates results based on campaigns and promos 📍Maintains segmentation of VIPs and provides campaigns for each VIP Segment 📍Monitors all VIP clients

What we expect from you:

📍Bachelor's degree in any field 📍Customer service experience in any industry is a plus but not required. 📍Previous technical background is also a plus. 📍Average to advanced written and spoken English. 📍Average to advanced knowledge of web navigation

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