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Coins.ph
VIP Customer Experience Associate
5 months ago | 723 views | 4 applications

VIP Customer Experience Associate

Full-time
Manila

About the company

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

Job Summary

What you will do:

📍Studying new product descriptions and communicating these with VIP clients 📍Maintain and improve quality results by: 📍Adhering to standards and guidelines. 📍Recommending improved procedures. 📍Meet personal/team qualitative and quantitative targets. 📍Follow communication “scripts” when handling different topics. 📍Provide answers to clients by: 📍Identifying problems. 📍Researching answers. 📍Guiding clients through corrective steps. 📍Complete records of telephonic interactions, orders, and accounts. 📍Updates results based on campaigns and promos 📍Maintains segmentation of VIPs and provides campaigns for each VIP Segment 📍Monitors all VIP clients

What we expect from you:

📍Bachelor's degree in any field 📍Customer service experience in any industry is a plus but not required. 📍Previous technical background is also a plus. 📍Average to advanced written and spoken English. 📍Average to advanced knowledge of web navigation

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