Responsibilities:

📍Regular reviews on service cases and apply a scoring system on overall and individual quality metrics. 📍Ensuring accurate manual data entries. 📍Manage personal workload and ensure timely escalation of key risks/issues to the supervisor. 📍Providing feedback on system malfunctions, SOP gaps and necessary upgrades. 📍Identify best practices from service and operational delivery for QA standard enhancement. 📍Improve QA standard for quality assessment by monitoring and liaising with internal operations according to business needs. 📍Generate data reports with the use of Office Suites, and conduct quality analysis. 📍Frequently report to the supervisor on valuable findings to improve quality performance and execute given tasks within a timely manner. 📍Collaborate and liaise with stakeholders on quality improvement plans. 📍Participate in internal and external training programs related to AML/CFT, and other subjects that may form part of the day to day work requirements. 📍Handle any assigned ad hoc duties and ancillary activities.

Requirements:

📍Bachelor’s degree or above, 2 years experience in Quality Assurance for corporate onboarding in the financial sector with substantial knowledge of relevant rules and regulations and the day-to-day compliance and operational affairs. 📍Experience handling reviews of high risk and complex KYB cases as well as conducting reviews of Financial Institutions and Broker clients profiles. 📍Good proficiency in conducting risk assessments, periodic/trigger reviews and enhanced due diligence. 📍Knowledge of multiple client types (E.g: Non-Operating/Asset Holding Companies, Funds, Partnerships, Segregated Portfolio Companies, Trusts); and multiple EEA jurisdictions.