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Uniswap Labs
IT Operations Engineer
3 months ago | 363 views | 1 applications

IT Operations Engineer

Full-time
Remote, United States
Per year
$137,000 To $190,000

About the company

The Uniswap Protocol is the largest decentralized trading and automated market making protocol (often called a DEX, “Decentralized Exchange”) on Ethereum. The Uniswap Labs team was a major contributor to the Uniswap Protocol and now focuses on building a suite of products to support the Uniswap ecosystem. Our team is one of the most impactful in crypto. We are based out of SoHo in New York City with the option to be partially or fully remote depending on the position.

Job Summary

Primary Responsibilities:

📍Configure, deploy, maintain, troubleshoot and support our fleet of Mac laptops (with a few windows ones), printers, mobile devices, testing phones and other computer and telecommunications equipment 📍Take ownership of IT incidents and ensure issue resolution and employee satisfaction 📍Support security in maintaining access to applications via SSO, adding and managing SSO applications as well as ensuring MDM configurations are up to date 📍Manage our MDM tools and configurations and make sure they are working correctly 📍Ensure all users are running the latest updated and patched applications and remediate where necessary 📍Provide support for Multifactor Authentication and SSO (Single Sign On) 📍Contribute to the continuous process improvement of IT Support, IT incident handling and overall IT systems 📍Provide employees with a single point of contact for IT Service activities, problems, incidents and request items 📍Create and maintain user accounts in our SaaS tools (Google Workspace, Okta, etc) 📍Keep accurate notes of issues and troubleshooting steps taken within our ticketing system 📍Perform post-resolution follow ups with end user and team members as required 📍Evaluate documented resolutions and analyze trends for ways to prevent future problems; alert management to emerging trends in incidents

Requirements:

📍5+ years of experience in an IT/Corp Sec role 📍Experience configuring, deploying, and maintaining Mac OS and Windows-based systems 📍Ability to troubleshoot and resolve a wide range of IT issues in a timely and effective manner 📍Proficiency in managing and troubleshooting video conferencing systems and collaboration tools 📍Familiarity with administering SaaS products and cloud-based tools (e.g., Okta for Single Sign-On) 📍Excellent technical support and customer service skills, with an emphasis on clear and effective communication 📍Strong organizational skills and the ability to manage multiple tasks and projects simultaneously 📍This position is required to be full-time in our SoHo office

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