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Zeal Group
IT SD Support Specialist
2 months ago | 332 views | 1 applications

IT SD Support Specialist


About the company

Join Zeal Group, the award-winning FinTech Trading Platform and Trading Service provider. Our portfolio of regulated financial institutions and fintech companies is backed by a global team of 700+ professionals with headquarters in the UK and 22 offices worldwide. As a leading online trading provider for FX, commodities, precious metals, and CFD, we facilitate an estimated monthly trading volume of USD 100B by retail investors, traders, and institutions.

Job Summary


📍Principal Accountabilities
📍Day to day user support in Europe region; 📍Be responsible for endpoint devices and IT infrastructure in UK office. 📍Basic server and network equipment support; 📍Monitoring queue and routing tickets; 📍Perform day to day operational tasks to maintain healthy system function; 📍Review, define, and refine technical processes to drive efficiency; 📍End user equipment support; 📍Define the key metrics for information systems monitoring; 📍Coordinate with vendors and internal resources to ensure operational excellence; 📍License management;
📍Inventory management;
Incident, Problem and Change management; 📍Documentation within Confluence pages of troubleshooting manuals, escalation procedures and contact details; 📍Takeover support of new systems and procedures.

Key Competencies & Qualifications

📍Minimum 3 years’ experience in IT as it support specialist;
📍Knowledge of Windows and MacOS at the administrator level. 📍Knowledge of desktop operating systems; 📍Ability to evaluate and solve complex problems and issues; 📍Knowledge of server and network infrastructure; 📍Understanding of the API principle;
📍Understanding of the architecture of the multi-tier systems 📍Knowledge of scripting languages such as Bash, PowerShell and etc support is beneficial 📍Experience with MT4 and MT5 trading platform support is beneficial 📍Documentation skills;

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