What You’ll Be Doing

📍Own the end-to-end resolution of high-priority VIP escalations via Zendesk, acting as the primary point of contact to deliver a seamless white-glove experience while strictly maintaining risk controls. 📍Protect the platform from financial crime by conducting real-time monitoring of high-value transactions and blockchain data to detect money laundering, fraud, and illicit activities before they impact the business. 📍Drive customer trust and retention by engaging directly with VIP clients to resolve account restrictions and gather necessary documentation with a professional, empathetic approach. 📍Optimize the onboarding journey for premium users by leveraging tools like Sumsub for identity verification and automated KYC workflows, ensuring legitimate users get access faster without friction. 📍Execute deep-dive investigations using Elliptic and Sardine to analyze on-chain crypto transactions and instant settlement risks, identifying complex fraud patterns unique to the Web3 space. 📍Ensure full regulatory compliance across international jurisdictions by maintaining rigorous documentation and reporting standards for all investigations and Suspicious Activity Reports. 📍Collaborate with cross-functional Compliance and Operations teams to clear bottlenecks during high-volume periods, ensuring the department scales effectively as user growth accelerates.

What You'll Bring

📍3+ years of experience in AML, Fraud, or Risk Operations, ideally within a high-growth fintech or crypto environment. 📍Hands-on proficiency with industry-leading compliance tools such as Sumsub, Elliptic, and Sardine, or similar risk management platforms. 📍Mastery of Zendesk for managing complex ticket lifecycles and maintaining clear, high-quality customer communication trails. 📍A sharp analytical mindset with the ability to spot patterns in data and transaction behaviors that others might miss, particularly in high-value accounts. 📍Exceptional written and verbal English skills with the ability to handle sensitive high-net-worth individuals with discretion and professionalism. 📍The ability to stay calm under pressure, navigate ambiguity, and make decisive risk-based decisions in a fast-paced setting.

If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.