About the company
CoinMarketCap is the world’s most trusted and accurate source of data for cryptocurrencies. Used by millions of individuals, organizations, and exchanges, CoinMarketCap brings the most up-to-date market capitalizations, pricing, and cryptocurrency information to our users. Pulling data from multiple exchanges and combining our robust research allows us to provide the most realistic representation of each cryptocurrency. As we grow, we will continue to provide access to our data wherever, whenever, and however is most helpful to our users.
Job Summary
Responsibilities
đź“ŤQuality Monitoring: Conduct daily quality assurance on AI Chatbot responses through manual sampling and user feedback to assess accuracy, relevance, and naturalness. đź“Ť Issue Resolution: Detect response-quality issues promptly; document root causes, propose actionable improvements, and follow through to closure. đź“ŤModel Tuning: Collaborate with engineering teams to optimize AI models by participating in data annotation, parameter adjustment, and other enhancement tasks to boost performance and answer quality. đź“ŤData Analysis: Collect and analyze user-conversation data to uncover user needs and pain points, providing data-driven insights for optimization. đź“ŤProcess Improvement: Refine quality-control workflows to increase efficiency and ensure standardization of QA and tuning processes.
Requirements
đź“Ť Technical Skills đź“ŤSolid understanding of AI Chatbot mechanisms and quality-evaluation criteria. đź“ŤBasic data-analysis skills; proficient in SQL, Excel, and related tools. đź“ŤFoundational knowledge of Natural Language Processing (NLP) and Machine Learning. đź“Ť Experience đź“Ť2+ years of relevant experience; prior optimization experience with AI or conversational products is preferred. đź“ŤExperience with industry-leading AI Chatbot products is a strong plus. đź“Ť Soft Skills đź“ŤStrong communication and collaboration abilities.
The crypto industry is evolving rapidly, offering new opportunities in blockchain, web3, and remote crypto roles — don’t miss your chance to be part of it.
