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Kraken
AI Projects and Process Excellence Analyst
at Kraken
5 months ago | 909 views | 5 applications

AI Projects and Process Excellence Analyst

Full-time
Europe
Per year
$83,000 To $153,000

About the company

Kraken, the trusted and secure digital asset exchange, is on a mission to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Our 2,350+ Krakenites are a world-class team ranging from the crypto-curious to industry experts, united by our desire to discover and unlock the potential of crypto and blockchain technology. As a fully remote company, we already have Krakenites in 70+ countries (speaking 50+ languages). We're one of the most diverse organizations on the planet and this remains key to our values. We continue to lead the industry with new product advancements like Kraken NFT, on- and off-chain staking and instant bitcoin transfers via the Lightning Network.

Job Summary

The opportunity

📍Apply stakeholder engagement and user centric techniques to help rapidly move from idea to impact via piloting, evaluating and iterating solutions 📍Drive the implementation of AI models focused on experience and efficiency, partnering with key stakeholders from other functions 📍Act as a translator between our business partners and our AI engineers to ensure that the models are attending the requirements 📍Support the teams on testing AI models to ensure a consistent level of accuracy 📍Facilitate operational excellence discussions with key stakeholders to identify business opportunities and orchestrate the execution efforts 📍Guide our Services teams throughout the models adoption process 📍Run external benchmarking in order to identify trends and innovations to support a better client experience, staying updated with key AI industry trends 📍Support our specialists on realizing the value from the new solutions we are implementing 📍Ensure timely communication flow between all stakeholders, contributing to improve process excellence

Skills you should HODL

📍Minimum 2-4 years of case management experience, with the ability to understand client engagement workflows and propose improvements 📍Experience in research and analysis related to AI 📍Experience on Project Management is a plus 📍Strong advocate for cryptocurrency along with the deep understanding and passion to innovate and push the industry forward 📍Experience with buying and selling cryptocurrencies on multiple platforms is preferential, but not necessary 📍Deep orientation in data privacy and security from both a personal and business standpoint 📍Excellent communication and presentation skills in both written and verbal English 📍Ability to thrive in a fast-paced environment utilizing analytical and problem solving skills

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