Some of your key responsibilities in this role will include:

📍Assist the Financial Crime Team with identifying and reporting suspicious matters 📍Support the Financial Crime Team with quality-checking and completing Know-Your-Customer (KYC) requirements for new signups 📍Assist the Financial Crime Team with customer due diligence of new customers and entities, including checks against PEP and sanction watchlists 📍Support the Financial Crime Team in addressing compliance-related alerts generated through transaction monitoring 📍Deliver exceptional customer support by providing excellent service through Swyftx's omnichannel platforms, building strong rapport with customers as a trusted advisor and accurately documenting all customer interactions in the CRM system 📍Identify and report potential, perceived and actual security risks to the relevant security department

To ensure success in this role, you should possess:

📍Prior experience in a similar role or a professional customer service environment 📍An understanding of regulatory compliance requirements for Australia 📍Strong attention to detail and accuracy in note taking 📍Exceptional communication skills, both written and verbal. 📍Strong problem-solving skills, with the ability to explain complex concepts clearly and concisely to users with varying levels of expertise 📍An adaptable mindset, that allows you to thrive in a fast-paced environment